Salon.com Technology | Earthlink, do you read me? Earthlink, do you read me?
Welcome to the 10th circle of hell: ISP tech support.
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By Peter Y. Sussman
Sept. 4, 2001 | What follows is an actual exchange of e-mail between me, a real person, and various people and/or machines at Internet service provider Earthlink, whose corporate family includes a number of other e-mail providers that it has gobbled up in recent years. One of the gobbled and only partially digested companies is Mindspring. The companies appear to have separate phone numbers and domain names, but they share some billing